Reservations FAQ

How can I book a room?
Email us – we’ll send you an offer - you send us your acceptance – we send you Confirmation,
Do you need an advance?
It will depend upon the time of the year – we’ll let you know when you book.
Do you accept credit cards?
We accept Visa and Master.
Is breakfast included in the price?
No - you can either enjoy our buffet breakfasts or choose from the Menu and pay accordingly.
Do you have a quiet, romantic room?
Our Heritage room is popular with honeymooners.
We are coming with 1 (or more) child; can we add an extra bed in a double room?
The stay is free for children under 5 years old; the hotel can add a crib (on request and according to availability).
What is the maximum number of people per room?
We recommend up to three adults but when the children are small, even a family of four can be accommodated in a room.
Do we pay extra if we do not ask for an extra bed?
Yes – we charge for Extra Person, irrespective of whether you ask for Extra bed
What is the difference between the Standard and Heritage Room?
We have just one Heritage Room. It is grander, has a water fountain and antique furniture. Our standard rooms have either a King or Queen bed or two beds joined together.
Can I book a specific room?
As most hoteliers will inform you, this is just not possible. Since we have only one Heritage Room, this can be specifically booked but for all the other rooms, we try to accommodate your requests but cannot guarantee it.
Are there non-smoking rooms?
All guests are requested not to smoke in the rooms
Is your hotel adapted for the handicapped?
Yes – the ground floor rooms can accommodate wheel chairs.
We know arrival transfer is free but what about departure transfer?
You can either make your own arrangements or use our services for a reasonable payment.
Do you allow Pets?
Pets are not permitted in the hotel.

After You Arrive

At what time can I check into my room?
Check in/Check out time: 12 noon. If you arrive in the morning and your room is available before 12 noon, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the pool or wait in the Lounge.
What are front desk hours?
The hours are from 8 AM to 11 PM; if you arrive before 8 AM (the Udaipur and Jaisalmer trains arrive early), someone will be there to receive you. Should you arrive at night after 11 pm, our staff will check you in – but the kitchen is closed. Check-in formalities are completed when the Front Desk is manned.
After I arrive, can I choose the room?
After you arrive we generally show you the vacant rooms and you can then make your choice.
At what time do we have to check out from the room?
Check out is at 12 PM noon; if you have a late train or flight to catch we will be happy to store your luggage till you leave.
What are the communication facilities available?
The hotel has a direct dial facility in all the rooms, and you can make international calls from the office at reasonable rates. We also have an internet cafe and WiFi
I’m leaving early, can I check out the night before I leave?
We request our guests to settle their bills the previous night if they are checking out before 8:00 AM.
How much should we tip?
If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the common kitty.
Can you keep my luggage when I leave the room?
Yes

About the Rooms

Are the rooms air-conditioned?
All our rooms are air-conditioned.
Do you have en-suite toilets?
All our rooms have en-suite toilets with a good supply of hot water. However we are a desert state and we request guests to be careful in the use of water
Is tap water safe to drink?
We strongly recommend that you drink bottled water.
Do you have TV in the rooms?
We have installed Satellite TV in all the rooms which gives you plenty to choose from.
Can I have breakfast/meals in my room?
Not in the room but you have plenty of choice - dining room, poolside, your balcony, the lawns!

Hotel Location

How far are you from the City Centre?
We are about three kilometres from the City palace area and about a kilometre and a half from the Jaipur Railway Station.
Are ATMs close to the hotel?
There is one ATM next door, another across the road and two more on the same road.
How long will it take me to arrive at the hotel from the Airport?
Driving time from the Airport to Jasvilas takes approximately 25 to 30 minutes.
How far away is the Amer Fort?
Around 14 Kilometres, It is 30 minutes by car.

Other Facilities

Does the hotel have a doctor on call?
Yes- we have doctors on call and nursing home facilities nearby.
Do you arrange tours?
The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.
Do you have laundry service?
Yes, but do not give us your heirlooms to wash. We are equipped to take care of your tourist clothes only!