Cancellation and Reservation Policy

As a small family hotel, we are adversely affected when, after much correspondence and assurances, guests abruptly cancel a booking. It is not possible to rebook a room at short notice and many times, such cancellations cause our rooms to remain vacant even during very busy (blackout) periods.

Since, like most cancellation policies, our policy also asks guests to pay if the cancellation is not made in time, we request you to confirm your booking only when you are certain that you will be travelling.

The policy

  • A room will be considered reserved only after you make the payment and receive the payment acknowledgement and confirmation from us.
  • Cancellations made prior to thirty days of your check in date will attract a 10% fee to cover credit card and administrative charges.
  • Cancellation made 30 to 15 days prior to your check in date will attract a 50% penalty.
  • Cancellation made within 14 days of your check-in date is subject to no refund and your deposit will be forfeited.
  • For most days we require a one day deposit to secure your room.
  • During the blackout period (very busy period), the deposit required will be doubled and one day bookings will not be accepted.

Blackout dates from 01-04-2015 to 31-03-2016

Month Start Date End Date Minimum days required
November 18-11-2015 25-11-2015 Three
December 20-12-2015 31-12-2015 Three
January 01-01-2016 06-01-2016 Three
January 21-01-2016 26-01-2016 Four
February 10-02-2016 21-02-2016 Two
March 21-03-2016 24-03-2016 Three
  • It is not our intention to cause any loss to you and again urge you to book with us after your travel plans have been finalised.
  • Change of Date and early departure will also be considered a cancellation and you will be asked to pay for the nights that you have booked if you wish to leave earlier.
  • By booking with us, it is understood that you have accepted the above terms.
  • A reservation is not considered cancelled until you receive our cancellation confirmation via email
  • The cancellation policy applies to all situations (medical reasons, transport delays, weather conditions etc.)

Stay here!!

We stayed here for 3 nights based on the excellent reviews on Tripadvisor. So happy we did! The hotel is beautiful. The whole place has a lovely ambience to it.

Sally (Member, TripAdvisor)
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